Policies and FAQ’s

The MPEC recognizes the needs of persons with disabilities and has met or exceeded the requirements of compliance with the Americans with Disabilities Act, state, and local accessibility mandates.

For accessible seating options, please check the events pages within our website, call 940-716-5555 or visit the Texoma Community Credit Union Box Office.

  • Please mention Handicap Accessible Seating needs when making ticket purchases at the Box Office. Please call 940-716-5555 to reach the Box Office.
  • Handicap Accessible Parking is available at the Kay Yeager Coliseum in front of the main Box Office at 5th Street & Lamar Avenue.
  • Handicap Accessible Parking is available at the Ray Clymer Exhibit Hall in the circle drive in front of the building and on the West side of the building.
  • Handicap Accessible Parking is available at the J.S. Bridwell Ag Center on the West side near the building.
  • Handicap Accessible Parking is available at Memorial Auditorium on 7th Street. Additional Handicap Parking is available in the 6th Street parking lot behind the building.

Memorial Auditorium: There is wheelchair seating located behind Row CC with exception of Section C. For reserved seating events, the wheelchair user buys a ticket in Row CC. Up to four companions can also reserve seating in Row CC. Although the wheelchair user will sit behind Row CC, the vacant Row CC seat allows the wheelchair user to sit behind that seat without obstruction to their direct line of sight to the stage. For ticketed events (but not reserved seating) and non-ticketed events: wheelchair users and up to four companion seats have priority in Row CC.

Memorial Auditorium is a 2,717 seat theatre inside the City Hall building in downtown Wichita Falls and the building was built in the 1920s. In the early 1900s, ADA accommodations had not been created and we make accommodations as best as we can today. The theatre floor is sloped and all chairs are bolted into the ground. The balcony cannot be accessed without climbing stairs. There is an elevator that will take you to the balcony floor; however, there are stairs to the balcony sections of the auditorium.

Restrooms, concession stands, and bars are accessible to ADA patrons. The ADA restroom is located on the first floor with elevator access.

The ADA entrance is at the NE side of the building. Patrons may enter through the ADA entrance on the NE side of the building and access the elevator that will take them to any floor.

For the safety of, and as a courtesy for other guests, dancing, sitting, standing, etc. in the stairs/aisles/along railing will not be allowed at any time. Please follow the directions of the usher/security member in your section.

Service animals will not be permitted to block walkways or exits at any time. We ask any guest with a service animal to please notify our Box Office team if alternate seating options need to be made.

The MPEC alcohol policy is designed to protect guests and the Wichita Falls community from alcohol-related incidents. Guests are expected to obey all state and local laws governing the purchase, possession, and consumption of alcohol. On the MPEC premises, guests under the age of 21 are not permitted to consume alcoholic beverages under any circumstances. This includes those guests whose legal guardian might otherwise approve consumption despite age. It is illegal for anyone under the age of 21 to consume alcoholic beverages.

The following policies also apply:

  • No outside food or beverage may be brought into any MPEC venue.
  • The MPEC has the right to refuse entry to guests who are perceived to be impaired.
  • Any guest perceived to be impaired inside the MPEC and/or are causing a disturbance may be asked to leave the MPEC without refund and may be subject to further consequences.
  • A maximum of two (2) alcoholic beverages may be purchased per person, per transaction. The maximum may be reduced at any time based on management’s discretion and/or specific event guidelines.
  • All guests who appear to be younger than the age of thirty-five (35) may be asked to show current valid identification prior to being served alcoholic beverages.
  • Acceptable forms of identification are: A US Driver’s License, Passport, United States Passport Card, State Issued I.D./Real I.D. Card with photo, Military I.D. with photo, and Mexican Consular Card.
  • The MPEC reserves the right to eject anyone under the age of twenty one (21) who is observed to be in possession of and/or consuming alcohol on the premises. These individuals may also be subject to further consequences.
  • Alcoholic beverages must be consumed before leaving the MPEC grounds and cannot be taken between facilities on the MPEC grounds.
  • No open or sealed beverages with the intent to consume on property may be removed from the MPEC grounds.
  • The MPEC encourages guests consuming alcoholic beverages to do so responsibly and to never drink and drive.
  • The MPEC management reserves the right to refuse service at any time. Alcohol sales can be terminated at any time at the discretion of MPEC management.

Animals or pets of any kind are not permitted into The MPEC with the exception of trained service animals and service animals in training for guests with disabilities. Service animals must be leashed at all times unless performing a necessary task for their handler which requires the leash be removed. Handlers are responsible for cleaning up after their service animal and for any damages caused by the service animal. An animal relief area is provided at Festival Park, which is the grassy area just East of the Exhibit Hall. A guest whose service animal poses a threat to the safety of other guests and/or employees may be asked to escort the animal off the premises.

https://www.ada.gov/resources/service-animals-2010-requirements/

Proper credentials are required for guests seeking access backstage and/or to back of house areas. Guests found in these locations without proper credentials will be subject to ejection and/or arrest.

In the event that a MPEC event is canceled or postponed, please visit the specific event page on our website for more information.

To ensure the safety of all guests, staff, and performers, MPEC guests are expected to maintain reasonable and appropriate behavior at all times. Trained staff members are available at all events and should be contacted if assistance is needed. Behavior that disregards the Code of Conduct as determined by arena/event management can result in ejection without refund, seat subscriptions being revoked, possible arrest by Wichita Falls Police, as well as temporary or permanent suspension from any MPEC venues.

Guests are expected to follow the guidelines below and should anticipate an environment where:

  • All guests and staff treat each other professionally and courteously.
  • Guests will not interfere with the event or performers in any way.
  • Feel comfortable reporting inappropriate behavior to an usher, house manager, or security officer.
  • Guests consume alcoholic beverages in a responsible manner and in compliance with law.
  • Standing on chairs, railings, tables or blocking exits is prohibited at all times.
  • Guests attempting to enter restricted areas including backstage, stage, or playing area without proper credentials will be immediately ejected from MPEC.
  • Guests will only sit in their ticketed seats/suite and will show tickets when requested.
  • The use of disruptive behavior, including but not limited to, foul or abusive profanity, obscene gestures, exposing of private body parts, throwing objects, discharging or launching liquid substances and fighting is strictly prohibited.
  • Shoes and a shirt are required at all times. MPEC management reserves the right to deny entry to guests wearing messaging and/or images on their clothing that management deems to be indecent.
  • Signs containing messages and/or images that are deemed to be indecent by management will not be permitted.
  • Guests will not smoke, vape or use tobacco-related products anywhere inside the MPEC facilities.
  • Smoking and/or vaping is only permitted within designated smoking sections on the MPEC grounds.
  • Comply with requests from venue staff and security regarding facility operations and emergency response procedures.

Guests will be responsible for their own experience while at the MPEC by reporting any indecent or inappropriate behavior. Spills, broken seating, unruly guests, smoking, etc. should all be reported immediately.

At the MPEC, we strive to provide the best experience possible for all of our guests. We welcome any comments, concerns, or compliments you may have by emailing us at info@wfmpec.com

Door opening times will vary by event. Please visit the specific event page on our website.

Follow our Facebook page @wfmpec; we will post a “Know Before You Go” that includes door opening times and other helpful information about attending the event.

The use of drones on MPEC property, including parking lots, is strictly prohibited without consent of management. Violators will be considered as trespassers and are subject to arrest.

The use of electronic cigarettes (e-cigs) is not permitted within the MPEC at any time. Use is restricted to the designated smoking area on the exterior grounds.

The MPEC Food and Beverage Department provides full service catering, concessions and bar service and reserves the exclusive right for all food and beverage service provided at the MPEC Complex including the Ray Clymer Exhibit Hall, J.S. Bridwell Agricultural Center, Kay Yeager Coliseum, and Memorial Auditorium.

If you would like permission to utilize outside services for your event held at the MPEC, special permissions can be given on a case by case basis by filling out the proper application and is subject to approval by MPEC Management.

Below is a Summary of the Food and Beverage Policies for outside food service. Please inquire for further details

  • Outside Catering – Outside Catering Companies can apply to become an approved caterer at the MPEC, with an annual fee of $200.00 renewed on January 1 of each year.
  • Event hosts will be charged a 20% catering buyout fee payable to the City of Wichita Falls for the privilege of using their caterer of choice. Copy of Catering Invoice to be provided to the MPEC 2 weeks prior to the event.
  • Food Vendors– Food Vendors including food trucks that would like to sell food items on the premise of the MPEC Complex including Side Walks, Adjacent Streets, Parking lots and Festival Park may contract with the MPEC on a daily basis for a Fee of $200.00 per day (Additional Charges may apply)
    • Food Vendors are required to reserve space with show hosts and may be charged space rental from show coordinators in addition to the MPEC Fees.

Non – Food Vendors offering free candy/ edible items at vendor booths – Vendors that are not licensed food service establishments, registered for tradeshows in the Ray Clymer Exhibit Hall, and J.S. Bridwell Agricultural Center venues may distribute free samples of edible items from their booth under the following conditions:

  1. The item is prepackaged, non–perishable, sealed, purchased from a commercial licensed retail food establishment and meets both of the following conditions.
    1. Serving size is 2oz by volume or less (one or two bites or sips) 2 oz by volume = ¼ cup
    2. Does not directly compete with concessions items being sold
  2. Restricted items include:
    1. Popcorn
    2. Beverages
    3. Bulk items, unwrapped/ not sealed in individual portions

The unauthorized selling or sampling of beverages, food, merchandise, tickets or other items on MPEC property is strictly prohibited. Scalpers will be subject to criminal trespassing charges which can lead to arrest.

For the safety of our guests, prohibited items inside MPEC facilities include, but are not limited to:

  • 2 way radios
  • Animals (accommodations will be made for service animals)
  • Audio/Visual Recording Devices/Equipment (GoPro, Camcorder, Action Camera, etc.)
  • Baby Seats/Carriers
  • Backpacks, Luggage, Duffel Bags, Messenger/Laptop Bags.
  • Oversized bags that exceed 16” x 16” x 8”
  • Beach Balls, Balloons, Inflatables, Frisbees or other Projectiles (Streamers, Glitter, Confetti, etc.)
  • Booster Seats/Seat Cushions
  • Cameras with interchangeable/detachable lenses or external flash. Attached lenses must not be larger than 4” when extended. No professional photography is permitted.
  • Cans, plastic, metal or glass containers (bottles and flasks). Sealed bottles are not permitted
  • Chairs/Stools
  • Clothing or garments displaying derogatory/explicit language or profanity that could be considered offensive to other guests. Gang attire is not permitted.
  • Coolers, Ice Chests
  • Drones
  • Flammable liquids, Aerosol Cans, Spray Paint, Permanent Markers
  • Flashlights
  • Laser Pointers
  • Face paints
  • Flares
  • Fireworks
  • Flowers
  • Glowsticks
  • Hazardous Chemicals including, but not limited to: Paint, Thinners, Lighter Fluid
  • Illegal Drugs or Substances
  • Jewelry that could be used as a weapon including chains and studded bracelets
  • Laptops, Tablets, Personal Computers
  • Masks (other than for health purposes)
  • Noise Making Devices (Air Horns, Whistles, Bells, Vuvuzelas, etc.)
  • Optical illusions
  • Outside Food, Beverage, and Alcohol
  • Patrons not wearing shoes/shirts
  • Permanent markers or spray paint
  • Tripods, Monopods
  • Selfie Sticks
  • Signs, Flags or Banners exceeding 11”x 17” or attached to a pole/stick. Signs must be relevant to the event and cannot display obscene or offensive language/pictures. Signs advertising businesses not approved by MPEC management will be removed. Management reserves the right to prohibit or remove a sign/banner/flag at any time.
  • Skateboards, Segways, Scooters, Rollerblades, Bicycles, Hover Boards, and Helmets
  • Umbrellas: golf, non-foldable (small collapsible umbrellas are permitted if it can be placed under guest’s seat)
  • Solicitation of any kind – Unapproved Product Sampling, Pamphlet Distribution
  • Wrapped or Sealed Packages
  • Weapons of any kind or facsimiles of weapons, including firearms, pellet guns, stun guns, martial arts weapons, pepper spray, pocket/utility knives or cutting instruments

Re-Entry is not permitted for any ticketed event at the MPEC venues.

For all events, the MPEC has a no refunds or exchanges policy. If an event is canceled, you will receive a refund at your original point of sale.  Ticketmaster is the only authorized seller of tickets at the MPEC; if you purchased your tickets through a third party resale site, you will need to contact that company directly for a refund.

Security screening protocols will change on an event to event basis. We will post any security measures on the event page in addition to the MPEC Facebook @wfmpec “Know Before You Go” post. Any guest who declines to be searched may be denied entry to the event.

Smoking is not permitted inside the MPEC venues.  Smoking outside the venues must be 20 feet from any public entrance at any time. This policy includes electronic cigarette devices and vapors.

The distribution of promotional items, flyers, or printed materials is not permitted on MPEC property without written permission of the MPEC management. Sampling and distribution of products is prohibited.

Ticketmaster is the ONLY authorized seller of tickets for MPEC events.

The hours for the Texoma Community Credit Union Box Office are: Monday-Friday, 10am to 5pm

The MPEC is not responsible for tickets purchased anywhere other than Ticketmaster or through the Texoma Community Credit Union Box Office located inside the Ray Clymer Exhibit Hall, and will not honor, exchange, or refund counterfeit, duplicate, or invalid tickets.

For all ticketed events, the MPEC has a no refunds or exchanges policy. If an event is cancelled, you will receive a refund at your original point of sale.  Ticketmaster is the only authorized seller of tickets at the MPEC; if you purchased your tickets through a third party resale site, you will need to contact that company directly for a refund.

If you have any questions regarding ticketing for upcoming events at the MPEC, please contact our box office at 940-716-5555.

Tickets for events at the MPEC may be picked up at designated Will Call tables located at the entrance to the events. You must show a valid form of government identification. For more information please  call the Texoma Community Credit Union Box Office at 940-716-5555.