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Food and Beverage Policies
Licensor reserves the right to all on-premise food and beverage sales and services. All food and beverages must be supplied by the in-house Food and Beverage Department with the exception of the following provisions.
A. Outside Catering Process
Licensed catering companies may apply to become an approved caterer at the MPEC. There is a $200.00 application fee to be paid by the catering company and up to a 28-day waiting period from the date of the application to become an approved caterer. The waiting period provides time for the Food and Beverage Manager to ensure the catering company has all necessary permits and licenses. If approved, the catering company will sign an outside catering agreement. The agreement expires at Midnight on December 31st of the same year. Applications for catering companies submitted between December 1st and the 31st of each year shall be made to expire on December 31st of the following year.
B. Catering Buyout Fee
Licensor shall apply a 20% catering buyout fee to Licensee’s final invoice, if Licensee uses catering from the Licensor approved caterers list.
- Licensor can provide an Approved Caterers List to Licensee from which the Licensee may select a service provider.
- Licensee shall provide Licensor a copy of the catering quote no less than 2 weeks prior to the event date, and supply a copy of the final catering invoice within 48 hours of the event’s conclusion. The 20% catering buyout fee is calculated on the full retail value of total goods and services before discounts and donations.
- Catering costs are the sole responsibility of the Licensee and shall be paid by Licensee directly to the approved caterer.
C. Food Truck Vendors
Licensee may be permitted to reserve a food truck vendor for their event under the following conditions:
- The Food Truck Vendor completes the Food Vendor Contract and pays the food vendor fee which is $200.00 per day, per food truck. No less than 2 weeks prior to the event date.
- Licensee shall provide Licensor with a list of food truck vendors reserved for their event no less than 2 weeks prior to the event date.
- Licensor must approve of food truck setup details including load in/setup time and location.
- Food trucks must be able to provide their own power supply and are not permitted to plug into any existing outlets or R.V. connections without prior approval and payment of electrical hookup fees.
- All food truck vendors have all required Wichita Falls – Wichita County Public Health District permits, and business liability insurance and all vendor personnel must have Texas Food Handlers Permits.
- Food truck vendors must have their Wichita Falls – Wichita County Public Health District permits visibly displayed in their booth.
- Licensor shall apply a $250.00 fee per day, to be paid by Licensee, if any undisclosed food truck vendors are found selling food and/or beverage items for on-premise consumption at the MPEC.
D. Alcoholic Beverages
Licensee will not sell, give away or allow beer, wine, or any beverage of alcoholic content to be sold, given away, sampled, or consumed in the Licensed Space or any part of Licensor’s property without prior written consent of Licensor and then only in accordance with the rules and regulations promulgated by Licensor and in compliance with the laws of the State of Texas, including all City of Wichita Falls ordinances, regarding the sale and use of alcoholic beverages. Any alcoholic beverages permitted to be served at the Event or on Licensor’s property must be served by Texas Alcoholic Beverage Commission (TABC) certified staff of Licensor’s preferred vendors. Licensee agrees that any Event at which alcoholic beverages are served will, at Licensor’s sole discretion, be monitored by security secured by Licensor. All charges for the services of security will be applied to the Licensee’s final invoice.
E. Indoor Concession Vendor Fee
If Licensee chooses to use concessions services, concession sales must be guaranteed by Licensee. If the Licensee utilizes the MPEC Concessions Services for their event, and agrees to the guarantees, no fee shall be charged for indoor concessions vendors. If Licensee does not agree to the guarantee of concessions service and sells vendor space to indoor food vendors, the Licensor shall apply a $500.00 per event day fee to Licensee’s final invoice. Indoor concession vendors are defined as any commercial food service establishment or cottage foods company that sells or serves food or beverage items at the MPEC for on premise consumption. This includes, but is not limited to, vendors selling popcorn, kettle corn, chips, jerky, candy, cotton candy, ice cream, baked goods, fudge, dessert items, fresh squeezed juices and lemonade, fresh brewed coffee and tea and other specialty drinks, licorice ropes, slushies, snow cones, smoothies, and other snack items. Licensor may grant Licensee permission to sell vendor booth space to indoor concession vendors under the following conditions:
- The following items are prohibited for indoor concession vendors to sell: alcoholic beverages, any food or beverage item containing THC and/or CBD, canned or bottled soft drink beverages, bottled water, hot foods including hot dogs, nachos, and Frito chili pie, meals of any kind including hot plate lunches, pizza, deli sandwiches, entree salads, burritos, tacos, and sushi.
- Licensee shall provide Licensor a list of indoor concession vendors no less than 2 weeks prior to the event date. In the event Licensee does not agree to the guarantee of concession services, and does not disclose the list of indoor concession vendors, Licensor shall apply a $150.00 fee per day, per vendor, in addition to the $500.00 per event day fee, to be paid by Licensee.
- Licensee shall be responsible for ensuring that all food vendors have all required Wichita Falls – Wichita County Public Health District permits, business liability insurance, and that all vendor personnel have Texas Food Handlers Permits. Licensor reserves the right to approve all indoor concessions vendors.
- Indoor concession vendors must have their Wichita Falls – Wichita County Public Health District permits visibly displayed in their booth.
- Indoor concession vendors are not permitted to cook on-site at any MPEC facilities.
F. Bulk and Whole Food Vendors
Bulk and whole foods vendors are not considered indoor concession vendors and are defined as vendors that sell bulk and whole food goods that are not intended for consumption on premise. Bulk and whole foods vendors are permitted to reserve vendor space from Licensee with no concession vendor fees.
These vendors include, but are not limited to, vendors selling canned and pre-packaged items such as salsas, pickled vegetables, dry spices and soup mixes, coffee beans, tea leaves, whole raw fresh product, raw/pasteurized milks, bulk cheeses, raw in shell uncooked eggs, and/or uncooked packages of meats and sausages.
G. Free Food and Beverage Sampling
Food and beverage vendors that have obtained a Wichita Falls – Wichita County Public Health District food service permit is permitted to offer free samples of items they sell. The sample size must not exceed 2 oz.
H. Free Food and Beverage Giveaways
Non-Food vendors (vendors whose business does not include selling food or beverage items) are permitted to give away free candy and snack items under the following conditions:
- All items must be prepackaged, non-perishable, sealed, and purchased from a licensed retail establishment.
- Serving Size is not to exceed 2 ounces by volume (1/4 cup).
- Restricted items include:
- Canned or bottled soft drinks or bottled water
- Home baked goods
- Alcoholic beverages
- Items that are cooked/prepared onsite
- TCS Foods (items that require refrigeration or hot holding to be safe to serve according to health department guidelines)
- Any food or beverage item containing THC and/or CBD
- Popcorn
I. Vendor Hospitality
Licensee may be permitted to provide snacks and beverage for vendors only, with the hospitality buyout fee, under the following conditions:
- Licensee will be responsible for the payment of the vendor hospitality buyout fee. The 20% buyout fee shall be calculated using the final receipts, not including tax and gratuity before discounts and donations.
- Items are restricted to snacks only and not intended to be a meal replacement.
- Licensee has reserved/rented space for a vendor hospitality room that is not accessible to the general public.
- Licensee provides the licensor a copy of the total receipts for the purchase of all snack and beverage items to include paper goods, and any condiments provided.
- All snack items must be individually packaged, shelf-stable, snack items purchased from a licensed food retail establishment (Walmart, Sam’s, etc.).
- Licensees are required to supply their own ice for beverages as needed.
- Licensees are required to supply their own equipment needed for the setup and service of all items.
- Prohibited items include: Bulk fresh baked goods including donuts and other bulk pastries, any food items that require refrigeration including but not limited to sandwiches, salads, and/or items containing deli meats, fresh-cut produce, and dairy goods, any hot food and/or items requiring cooking including soups, entrees, pizza and grilled/toasted sandwiches.
Booking Policies
- Space is assigned on a first-request basis.
- A non-refundable deposit of 50% of the facility fee, is required at the time the reservation is made. You must be in receipt of both the deposit and a signed Agreement to confirm a space reservation.
- Facility fee is solely for the use of the facility.
- There is an additional 25% service charge for events scheduled on official City of Wichita Falls holidays.
- All payments shall be made payable to “The City of Wichita Falls” and shall be delivered to Licensor at the following address: 1000 5th Street, Wichita Falls, Texas 76301.
- All event must have Event insurance. All certificates of insurance and certified copies of insurance policies shall be delivered to Licensor no later than three (3) weeks prior to the Event.
Cancellation:
If Licensee cancels a confirmed reservation, Licensor will bill Licensee a cancellation
fee based on the Use Fee and the date the cancellation notice is received. Such fees are as follows:
A. 50% if cancelled more than three (3) months before the Event;
B. 75% if cancelled between two (2) and three (3) months prior to the Event; or
C. 100% if cancelled within two (2) months prior to the Event. A cancellation by Licensee must be in writing and delivered to Licensor. Licensor will bill the appropriate cancellation fee to the Licensee’s credit card.
MPEC Guest Policies & Guidelines
The MPEC recognizes the needs of persons with disabilities and has met or exceeded the requirements of compliance with the Americans with Disabilities Act, state, and local accessibility mandates.
For accessible seating options, please check the events pages within our website, call 940-716-5555 or visit the Texoma Community Credit Union Box Office.
- Please mention Handicap Accessible Seating needs when making ticket purchases at the Box Office. Please call 940-716-5555 to reach the Box Office.
- Handicap Accessible Parking is available at the Kay Yeager Coliseum in front of the main Box Office at 5th Street & Lamar Avenue.
- Handicap Accessible Parking is available at the Ray Clymer Exhibit Hall in the circle drive in front of the building.
- Handicap Accessible Parking is available at the J.S. Bridwell Ag Center on the West side near the building.
- Handicap Accessible Parking is available at Memorial Auditorium on 7th Street. Additional Handicap Parking is available in the 6th Street parking lot behind the building.
Memorial Auditorium: There is wheelchair seating located behind Row CC with exception of Section C. For reserved seating events, the wheelchair user buys a ticket in Row CC. Up to four companions can also reserve seating in Row CC. Although the wheelchair user will sit behind Row CC, the vacant Row CC seat allows the wheelchair user to sit behind that seat without obstruction to their direct line of sight to the stage. For ticketed events (but not reserved seating) and non-ticketed events: wheelchair users and up to four companion seats have priority in Row CC.
Memorial Auditorium is a 2,717 seat theatre inside the City Hall building in downtown Wichita Falls and the building was built in the 1920s. In the early 1900s, ADA accommodations had not been created and we make accommodations as best as we can today. The theatre floor is sloped and all chairs are bolted into the ground. The balcony cannot be accessed without climbing stairs. There is an elevator that will take you to the balcony floor; however, there are stairs to the balcony sections of the auditorium.
Restrooms, concession stands, and bars are accessible to ADA patrons. The ADA restroom is located on the first floor with elevator access.
The ADA entrance is at the NE side of the building. Patrons may enter through the ADA entrance on the NE side of the building and access the elevator that will take them to any floor.
For the safety of, and as a courtesy for other guests, dancing, sitting, standing, etc. in the stairs/aisles/along railing will not be allowed at any time. Please follow the directions of the usher/security member in your section.
Service animals will not be permitted to block walkways or exits at any time. We ask any guest with a service animal to please notify our Box Office team if alternate seating options need to be made.
The MPEC alcohol policy is designed to protect guests and the Wichita Falls community from alcohol-related incidents. Guests are expected to obey all state and local laws governing the purchase, possession, and consumption of alcohol. On the MPEC premises, guests under the age of 21 are not permitted to consume alcoholic beverages under any circumstances. This includes those guests whose legal guardian might otherwise approve consumption despite age. It is illegal for anyone under the age of 21 to consume alcoholic beverages.
The following policies also apply:
- No outside food or beverage may be brought into any MPEC venue.
- The MPEC has the right to refuse entry to guests who are perceived to be impaired.
- Any guest perceived to be impaired inside the MPEC and/or are causing a disturbance may be asked to leave the MPEC without refund and may be subject to further consequences.
- A maximum of two (2) alcoholic beverages may be purchased per person, per transaction. The maximum may be reduced at any time based on management’s discretion and/or specific event guidelines.
- All guests who appear to be younger than the age of thirty-five (35) may be asked to show current valid identification prior to being served alcoholic beverages.
- Acceptable forms of identification are: A US Driver’s License, Passport, United States Passport Card, State Issued I.D./Real I.D. Card with photo, Military I.D. with photo, and Mexican Consular Card.
- The MPEC reserves the right to eject anyone under the age of twenty one (21) who is observed to be in possession of and/or consuming alcohol on the premises. These individuals may also be subject to further consequences.
- Alcoholic beverages must be consumed before leaving the MPEC grounds and cannot be taken between facilities on the MPEC grounds.
- No open or sealed beverages with the intent to consume on property may be removed from the MPEC grounds.
- The MPEC encourages guests consuming alcoholic beverages to do so responsibly and to never drink and drive.
- The MPEC management reserves the right to refuse service at any time. Alcohol sales can be terminated at any time at the discretion of MPEC management.
Animals or pets of any kind are not permitted into The MPEC with the exception of trained service animals and service animals in training for guests with disabilities. Service animals must be leashed at all times unless performing a necessary task for their handler which requires the leash be removed. Handlers are responsible for cleaning up after their service animal and for any damages caused by the service animal. An animal relief area is provided at Festival Park, which is the grassy area just East of the Exhibit Hall. A guest whose service animal poses a threat to the safety of other guests and/or employees may be asked to escort the animal off the premises.
https://www.ada.gov/resources/service-animals-2010-requirements/
Proper credentials are required for guests seeking access backstage and/or to back of house areas. Guests found in these locations without proper credentials will be subject to ejection and/or arrest.
In the event that a MPEC event is canceled or postponed, please visit the specific event page on our website for more information.
To ensure the safety of all guests, staff, and performers, MPEC guests are expected to maintain reasonable and appropriate behavior at all times. Trained staff members are available at all events and should be contacted if assistance is needed. Behavior that disregards the Code of Conduct as determined by arena/event management can result in ejection without refund, seat subscriptions being revoked, possible arrest by Wichita Falls Police, as well as temporary or permanent suspension from any MPEC venues.
Guests are expected to follow the guidelines below and should anticipate an environment where:
- All guests and staff treat each other professionally and courteously.
- Guests will not interfere with the event or performers in any way.
- Feel comfortable reporting inappropriate behavior to an usher, house manager, or security officer.
- Guests consume alcoholic beverages in a responsible manner and in compliance with law.
- Standing on chairs, railings, tables or blocking exits is prohibited at all times.
- Guests attempting to enter restricted areas including backstage, stage, or playing area without proper credentials will be immediately ejected from MPEC.
- Guests will only sit in their ticketed seats/suite and will show tickets when requested.
- The use of disruptive behavior, including but not limited to, foul or abusive profanity, obscene gestures, exposing of private body parts, throwing objects, discharging or launching liquid substances and fighting is strictly prohibited.
- Shoes and a shirt are required at all times. MPEC management reserves the right to deny entry to guests wearing messaging and/or images on their clothing that management deems to be indecent.
- Signs containing messages and/or images that are deemed to be indecent by management will not be permitted.
- Guests will not smoke, vape or use tobacco-related products anywhere inside the MPEC facilities.
- Smoking and/or vaping is only permitted within designated smoking sections on the MPEC grounds.
- Comply with requests from venue staff and security regarding facility operations and emergency response procedures.
Guests will be responsible for their own experience while at the MPEC by reporting any indecent or inappropriate behavior. Spills, broken seating, unruly guests, smoking, etc. should all be reported immediately.
At the MPEC, we strive to provide the best experience possible for all of our guests. We welcome any comments, concerns, or compliments you may have by emailing us at info@wfmpec.com
Door opening times will vary by event. Please visit the specific event page on our website.
Follow our Facebook page @wfmpec; we will post a “Know Before You Go” that includes door opening times and other helpful information about attending the event.
The use of drones on MPEC property, including parking lots, is strictly prohibited without consent of management. Violators will be considered as trespassers and are subject to arrest.
The use of electronic cigarettes (e-cigs) is not permitted within the MPEC at any time. Use is restricted to the designated smoking area on the exterior grounds.
The MPEC Food and Beverage Department provides full service catering, concessions and bar service and reserves the exclusive right for all food and beverage service provided at the MPEC Complex including the Ray Clymer Exhibit Hall, J.S. Bridwell Agricultural Center, Kay Yeager Coliseum, and Memorial Auditorium.
If you would like permission to utilize outside services for your event held at the MPEC, special permissions can be given on a case by case basis by filling out the proper application and is subject to approval by MPEC Management.
Below is a Summary of the Food and Beverage Policies for outside food service. Please inquire for further details
- Outside Catering – Outside Catering Companies can apply to become an approved caterer at the MPEC, with an annual fee of $200.00 renewed on January 1 of each year.
- Event hosts will be charged at 20% Catering buyout fee payable to the City of Wichita Falls for the privilege of using their caterer of choice. Copy of Catering Invoice to be provided to the MPEC 2 weeks prior to the event.
- Food Vendors– Food Vendors including food trucks that would like to sell food items on the premise of the MPEC Complex including Side Walks, Adjacent Streets, Parking lots and Festival Park may contract with the MPEC on a daily basis for a Fee of $200.00 per day (Additional Charges may apply)
- Food Vendors are required to reserve space with show hosts and may be charged space rental from show coordinators in addition to the MPEC Fees.
Non – Food Vendors offering free candy/ edible items at vendor booths – Vendors that are not licensed food service establishments, registered for tradeshows in the Ray Clymer Exhibit Hall, and J.S. Bridwell Agricultural Center venues may distribute free samples of edible items from their booth under the following conditions:
- The item is prepackaged, non–perishable, sealed, purchased from a commercial licensed retail food establishment and meets both of the following conditions.
- Serving size is 2oz by volume or less (one or two bites or sips) 2 oz by volume = ¼ cup
- Does not directly compete with concessions items being sold
- Restricted items include:
- Popcorn
- Beverages
- Bulk items, unwrapped/ not sealed in individual portions
The unauthorized selling or sampling of beverages, food, merchandise, tickets or other items on MPEC property is strictly prohibited. Scalpers will be subject to criminal trespassing charges which can lead to arrest.
For the safety of our guests, prohibited items inside MPEC facilities include, but are not limited to:
- 2 way radios
- Animals (accommodations will be made for service animals)
- Audio/Visual Recording Devices/Equipment (GoPro, Camcorder, Action Camera, etc.)
- Baby Seats/Carriers
- Backpacks, Luggage, Duffel Bags, Messenger/Laptop Bags.
- Oversized bags that exceed 16” x 16” x 8”
- Beach Balls, Balloons, Inflatables, Frisbees or other Projectiles (Streamers, Glitter, Confetti, etc.)
- Booster Seats/Seat Cushions
- Cameras with interchangeable/detachable lenses or external flash. Attached lenses must not be larger than 4” when extended. No professional photography is permitted.
- Cans, plastic, metal or glass containers (bottles and flasks). Sealed bottles are not permitted
- Chairs/Stools
- Clothing or garments displaying derogatory/explicit language or profanity that could be considered offensive to other guests. Gang attire is not permitted.
- Coolers, Ice Chests
- Drones
- Flammable liquids, Aerosol Cans, Spray Paint, Permanent Markers
- Flashlights
- Laser Pointers
- Face paints
- Flares
- Fireworks
- Flowers
- Glowsticks
- Hazardous Chemicals including, but not limited to: Paint, Thinners, Lighter Fluid
- Illegal Drugs or Substances
- Jewelry that could be used as a weapon including chains and studded bracelets
- Laptops, Tablets, Personal Computers
- Masks (other than for health purposes)
- Noise Making Devices (Air Horns, Whistles, Bells, Vuvuzelas, etc.)
- Optical illusions
- Outside Food, Beverage, and Alcohol
- Patrons not wearing shoes/shirts
- Permanent markers or spray paint
- Tripods, Monopods
- Selfie Sticks
- Signs, Flags or Banners exceeding 11”x 17” or attached to a pole/stick. Signs must be relevant to the event and cannot display obscene or offensive language/pictures. Signs advertising businesses not approved by MPEC management will be removed. Management reserves the right to prohibit or remove a sign/banner/flag at any time.
- Skateboards, Segways, Scooters, Rollerblades, Bicycles, Hover Boards, and Helmets
- Umbrellas: golf, non-foldable (small collapsible umbrellas are permitted if it can be placed under guest’s seat)
- Solicitation of any kind – Unapproved Product Sampling, Pamphlet Distribution
- Wrapped or Sealed Packages
- Weapons of any kind or facsimiles of weapons, including firearms, pellet guns, stun guns, martial arts weapons, pepper spray, pocket/utility knives or cutting instruments
Re-Entry is not permitted for any ticketed event at the MPEC venues.
For all events, the MPEC has a no refunds or exchanges policy. If an event is canceled, you will receive a refund at your original point of sale. Ticketmaster is the only authorized seller of tickets at the MPEC; if you purchased your tickets through a third party resale site, you will need to contact that company directly for a refund.
Security screening protocols will change on an event to event basis. We will post any security measures on the event page in addition to the MPEC Facebook @wfmpec “Know Before You Go” post. Any guest who declines to be searched may be denied entry to the event.
Smoking is not permitted inside the MPEC venues. Smoking outside the venues must be 20 feet from any public entrance at any time. This policy includes electronic cigarette devices and vapors.
The distribution of promotional items, flyers, or printed materials is not permitted on MPEC property without written permission of the MPEC management. Sampling and distribution of products is prohibited.
Ticketmaster is the ONLY authorized seller of tickets for MPEC events.
The hours for the Texoma Community Credit Union Box Office are: Monday-Friday, 10am to 5pm
The MPEC is not responsible for tickets purchased anywhere other than Ticketmaster or through the Texoma Community Credit Union Box Office located inside the Ray Clymer Exhibit Hall, and will not honor, exchange, or refund counterfeit, duplicate, or invalid tickets.
For all ticketed events, the MPEC has a no refunds or exchanges policy. If an event is cancelled, you will receive a refund at your original point of sale. Ticketmaster is the only authorized seller of tickets at the MPEC; if you purchased your tickets through a third party resale site, you will need to contact that company directly for a refund.
If you have any questions regarding ticketing for upcoming events at the MPEC, please contact our box office at 940-716-5555.
Tickets for events at the MPEC may be picked up at designated Will Call tables located at the entrance to the events. You must show a valid form of government identification. For more information please call the Texoma Community Credit Union Box Office at 940-716-5555.